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Built here.
Supplied Australia-wide.
We can install on site across our listed NSW service region. Everywhere else in Australia, we configure and test the appliance before dispatch, then finish the setup with you and your IT team over a temporary remote connection.
Listed NSW centres on site · remote supply Australia-wide · location confirmed in the quote
Where on-site work can be quoted.
These are service locations, not a list of past customers. Availability and travel are checked for the actual address and install date.
Hunter and Central Coast
Newcastle, Maitland, Lake Macquarie, Cessnock, Singleton, Muswellbrook, Port Stephens and the Central Coast.
Sydney and the Illawarra
Sydney and Wollongong, with the surrounding practical install area checked when we quote.
Mid North Coast and New England
Taree, Port Macquarie, Coffs Harbour, Tamworth and Armidale.
Remote supply covers the rest of Australia.
The remote process is there for Canberra, regional and interstate businesses, not as a lesser version of the appliance.
Before it leaves us
The quoted hardware, operating system, Harness, model roster and agreed configuration are built and tested. The remote-support software is installed and set up before dispatch.
When it reaches you
You power it on, log in and open the pre-installed TeamViewer connection. We finish setup on screen and work with your IT team so staff can reach the local Harness portals over your network.
- ACT and Canberra
- Remote supply and support by default; on-site travel discussed where practical
- Victoria and Tasmania
- Remote supply, setup and support
- Queensland and Northern Territory
- Remote supply, setup and support
- South Australia and Western Australia
- Remote supply, setup and support
- Other Australian locations
- Ask with the postcode and network situation; we will scope the practical route
The remote connection is temporary.
The machine does not need to sit on an open support connection after setup.
- Base offline operation
- Prompts, documents, recordings and model work stay on the appliance
- Remote setup or support
- Connection opened for the agreed session
- Harness updates
- Temporary connection required while the update is applied
- Email, research and integrations
- Separate connections enabled only when chosen and configured
What the location changes.
The software offer is the same. The quote changes only where shipping, travel, network help or a local IT prerequisite genuinely changes the work.
Hardware and operating system
Mac, Windows and Linux options are available. The exact product and model roster are named before ordering.
Delivery and travel
Shipping or on-site attendance is recorded in the quote. We do not promise one national travel price regardless of address.
Your network
We name the access your staff need and the work required from your IT provider, rather than discovering it after the machine arrives.
Questions about where we work
Where is on-site installation available?
We quote on-site work across our listed NSW service region: the Hunter, Newcastle, Lake Macquarie, Port Stephens, Central Coast, Sydney, the Mid North Coast, New England, the Central West and the Illawarra.
The date and travel scope are confirmed in the quote. For a location outside that region, remote setup is the normal option and on-site work can still be discussed where it is practical.
How does a remote setup work?
The exact machine is configured and tested before dispatch. For the most part, your side is powering it on, logging in and opening TeamViewer, which is already installed and set up. We handle the rest on screen with you.
From there we work with your IT team so the Harness portals your staff need are reachable on your network. The quote records any network work or customer prerequisites.
Do you supply outside New South Wales?
Yes. Remote supply and support are available Australia-wide, including the ACT, Victoria, Queensland, South Australia, Western Australia, Tasmania and the Northern Territory.
We do not imply that we already have installations in each place. This is the service area we can quote and support.
Does remote support mean the machine stays connected?
No. In the base offline configuration, prompts, documents, recordings and model work stay on the appliance. A temporary connection is opened when remote support or a Harness update is requested, then closed again when the work is done.
Web research, email and other external integrations are separate customer-enabled connections and are recorded in the configuration.
Tell us the postcode and the network setup.
We will tell you whether on-site or remote setup is the sensible route, what your IT team needs to know and how that appears in the quote.
We are ready to start a closed pilot of the platform with businesses. On-site installs and demonstrations are coming soon; register your interest now.
Register interest for a pilot